Discount Codes (FAQ)

Why am I unable to use my discount?

There're a few possible reasons why your discount could be invalid:

1. The code has expired
Check the expiry date of the code, as some of them run for a limited time or expire after a set period.

2. Did you meet the minimum spending requirement?
There might be a minimum spend requirement and/or on selected product categories.

3. Product exclusions from promo codes
Discounts are not applicable on:

i. Innika & Collaboration Collections
ii. Sale items (unless specified)

4. Do you need to be logged in?
Some promo codes will require you to be logged in to redeem the discount.
 


5. Did you apply the promo code to the correct field?
Promo codes should be applied to the 'Promo Code' field at checkout.

6. Has this promo already been used?
Some promo codes might have restrictions to the number of times it can be used.

7. Have you checked the Terms and Conditions of the promo code?
Check promo terms and conditions to ensure you've met the promo criteria:

8. Can't find your promo code here?
For any other promo codes sent via our newsletters, please double-check the terms and conditions in your email.

If you're absolutely sure you've fulfilled the terms and conditions of the discount and still have trouble using it, please drop us a message here with a screenshot of the error message!


Why am I not receiving Free Shipping?

There're a few possible reasons why your shipping discount could be invalid:
 


1. Did you meet the minimum spending requirement for free shipping?
Check the total order value from one fulfillment location meets the minimum shipping requirement.

2. Did you check the origin tab on the product page to ensure all items are coming from the same warehouse?
There might be a minimum spend requirement per fulfilment location. Ie. your order has items being fulfilled and sent in different packages and is split between multiple locations therefore doesn’t meet the minimum spend.

I placed my order but forgot to use my discount code, what should I do? 

Discount codes can't be applied to an order that's already been made!
Reimbursements won't be provided if the code wasn't applied. But you can always save it for your next purchase with us, as long as you fulfil the terms and conditions of the discount!

Are there any ongoing promotions at the moment?

You can find out more about our ongoing promotions via our email subscription here! Email subscribers always get first access to promotions and special sales. Don’t worry we don’t send emails often and you can opt out anytime.

Can I return an item purchased using a promo code?

Orders made with promo codes are returnable unless stated otherwise in the promo code terms and conditions. You may find out more about ongoing promotions' terms & conditions here.

If your order is eligible for returns, the total amount that you've paid will be returned to your Store Credit account.

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