RETURN INSTRUCTIONS FOR US ORDERS:
Pack the item(s) in a parcel nicely. Our returns policy as mentioned above is 28 days from the date of delivery and all other terms are listed here. Please read before proceeding with next steps*
Returns fees cost a fixed fee of between $US6 to US$12 for any weight depending on where you are. You'll receive Store Credit or refund into your account within 4-6 weeks from when we receive your parcel and it is approved by our team.
Register your return here. Once you're done, a confirmation email containing your return label will be sent to you!
Fill in the following information under product information;
Order ID: E.g. #18000-IC
Weight: 1 piece = 400g
Item SKU code: E.g. M286CTs02WHTE-1
Address: Kindly enter your street number into the Address 2 field.
Print out the return label (you should receive this in your email!) and paste it on the parcel.
Drop off your return parcel
For US return request issues - feel free to reach out to ReturnHelper at firstname.lastname@example.org.
*For return orders, you will be responsible for any return shipping or taxes incurred. We are not responsible for returned items that do not meet policy approval