Return Instructions for Australian Orders.
Pack the item(s) in a parcel nicely. Our returns policy as mentioned above is 28 days from the date of delivery and all other terms are listed here. Please read before proceeding with next steps*
Returns fees cost a fixed fee of between $AU8 to AU$14 for any weight depending on where you are. You'll receive Store Credit or refund into your account within 4-6 weeks from when we receive your parcel and it is approved by our team.
Register your return here. Once you're done, a confirmation email containing your return label will be sent to you.
Fill in the following information under product information;
Order ID: E.g. #18000-IC
Weight: 1 piece = 400g
Item SKU code: E.g. M286CTs02WHTE-1
Address: Kindly enter your street number into the Address 2 field.
You will be required to fill up all fields before you are able to click on the "calculate shipping cost" button.
Print out the return label (you should receive this in your email!) and paste it on the parcel.
Drop off your return parcel.
If you are in Australia drop off at any Sendle Office.
Sendle office Locations can be found here.
For Australia return request issues - feel free to reach out to ReturnHelper at firstname.lastname@example.org.
*For return orders, you will be responsible for any return shipping or taxes incurred. We are not responsible for items returned that do not meet the policy