Australian Returns

RETURN INSTRUCTIONS FOR AUSTRALIAN ORDERS:

Pack the item(s) in a parcel nicely. Our returns policy as mentioned above is 28 days from the date of delivery and all other terms are listed here. Please read before proceeding with next steps*

Returns fees cost a fixed fee of between $AU8 to AU$14 for any weight depending on where you are. You'll receive Store Credit or refund into your account within 4-6 weeks from when we receive your parcel and it is approved by our team.

Step 1:
Register your return 
here. Once you're done, a confirmation email containing your return label will be sent to you!

Fill in the following information under product information;

Order ID: E.g. #18000-IC
Weight: 1 piece = 400g
Item SKU code: E.g. M286CTs02WHTE-1
Description: Clothing
Address: Kindly enter your street number into the Address 2 field.

You will be required to fill up all fields before you are able to click on the "calculate shipping cost" button.

Step 2:

Make payment.

Step 3:

Print out the return label (you should receive this in your email!) and paste it on the parcel.

Step 4:

Drop off your return parcel 


If you are in Australia drop off at any Sendle Office.
Sendle office Locations can be found here.

For Australia return request issues - feel free to reach out to ReturnHelper at shippinglabel@returnhelper.com.

*For return orders, you will be responsible for any return shipping or taxes incurred. We are not responsible for items returned that do not meet the policy