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Careers at Innika Choo

WHY WORK WITH US?

This is a great opportunity to join the IC adventure and to actively contribute to the development of the business by becoming part of a growing new brand that is being established globally that offers endless possibilities to learn and grow. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

IC is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

ONLINE CLIENT ADVISOR

The Opportunity

To provide customers with good service, and to achieve sales target

How you will contribute

  • Mange inbound and outbound emails, DM’s and future live chats related to and on behalf of Innika Choo
  • Build the relationship with clients by delivering a balanced client centric experience
  • Achieve the Sales Target defined and maximize the business potential of the online store
  • Ensure that all customers queries are responded to both online and via IG within appropriate time frame
  • Ensure you are fully aware and continuously up to date on product and brand information, collections, procedures and processes, across all channels (digital, bricks and mortar)
  • Complete all fraud checks and administrative duties as required
  • Facilitate returns and repairs
  • Communicate and engage with all stakeholders (internally and externally) in line with Innika Choo Core Values
  • Uphold and respect Innika Choo Standards and Procedures/Guidelines
  • Perform any other duties assigned to you by management

Who you are

  • Previous experience in customer service, luxury retail experience preferred
  • Client centric mentality
  • Company person
  • Ability to meet KPIs, sell products and meet customer expectations
  • Ability to work dynamically in a high volume environment
  • Exceptional written and verbal communication skills
  • Computer proficient (Microsoft Suite) and internet savvy
  • Drives to meet and exceed sales goals and customer expectations
  • Outstanding selling behaviors including listening and responding to customer needs to deliver exceptional service

Role is Full-time / To be based in Bali* / Start date - ASAP

Interested candidates, please send a resume/CV and brief cover letter via email to admin@innikachoo.com 

CONTENT AND EDITORIAL MANAGER

The Opportunity

To conceptualise, create, and syndicate content for innikachoo.com and all related digital platforms, whilst developing the brand voice across all channels in an innovative and strategic fashion

How you will contribute

CONTENT CREATION

  • Manage/conceptulaise all content, including pitching, assigning, scheduling, writing, and editing website content, social media content and any other copy related to the brand/brand initiatives
  • Work with Innika to drive thoughtful content creation for all digital platforms
  • Manage the editorial calendar
  • Constantly refine editorial processes to improve efficiency
  • Maintain and update the Innika Choo homepage with unique and creative content
  • Coordinate input and delivery of each round of asset reviews

SOCIAL PLATFORMS

  • Manage all social media outlets, drive user acquisition and engagement through new and innovative content and concepts. Make all Innika Choo outlets best in class and ahead of digital trends

DIGITAL PLATFORMS

  • Concept and create compelling multichannel marketing campaigns from content to copy
  • Manage and concept all content and copy for paid placements
  • Analyze past performance to inform future campaign decisions
  • Set and measure campaign KPI’s
  • Partner with e-commerce team to allocate spend effectively and productively

EMAIL MARKETING

  • Develop thoughtful, effective, and cohesive email marketing plans to support seasonal launches
  • Execute all aspects of email marketing including copy, content, cadence, distribution, and analytics
  • Partner with the E-Commerce Manager to develop, test, and maintain segmentation strategies

COPY WRITING

  • Write and maintain all site, email, digital marketing copy ensure that copy is engaging, effective, and written in the Innika Choo voice
  • Write/edit marketing and PR copy as needed including for internal and external promotions

ANALYTICS

  • Develop online customer acquisition campaigns, analyzing business needs and plans, providing ROI analysis of programs.
  • Provide key data and analysis of digital efforts, monitor, measure, and report results to improve future campaigns

Who you are

  • Previous experience in this digital arena with retail experience
  • A creative company person
  • Ability to meet KPIs, conceptualise, design and manage time efficiently and effectively
  • Ability to work dynamically in a high volume environment and also independently when required
  • Exceptional written and verbal communication skills
  • Computer proficient (Microsoft Suite & Adobe Creative Suite) and internet savvy
  • Drives to meet and exceed sales goals and managements expectations

Role is Full-time / To be based in Bali* / Start date - ASAP

Interested candidates, please send a resume and brief cover letter via email to admin@innikachoo.com