Last updated: August 1, 2022

 

Thank you for shopping at Innika Choo.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretations & definitions.

Interpretations.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions.
For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Innika Choo Pte Ltd, 8 Eu Tong Sen St, #14-94, The Central, Singapore.

• Goods refer to the items offered for sale on the Service.

• Orders mean a request by You to purchase Goods from Us.

• Service refers to the Website.

• Website refers to Innika Choo, accessible from http://www.innikachoo.com

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your order cancellation rights.
You are entitled to cancel Your Order within 8 hours of order confirmation; Monday to Friday 9am - 5pm  (GMT+8) without giving any reason for doing so. In order to exercise Your right of cancellation, You must inform us by email of your decision by means of a clear statement. We will reimburse You no later than 14 days from the day on which we receive your email wishing to cancel the order, if it is within the approved timeframe and the item has not already been shipped. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement should the item have not been shipped. Once an order has been shipped, we cannot cancel your order.

Innika offers return shipping options for items eligible for return in accordance with this Return Policy. Subject to certain conditions and exceptions explained below in this Return Policy, and without prejudice to your rights under applicable law, and unless otherwise expressly indicated on a Product’s detail page at the time of purchase, we are pleased to accept timely returns of certain new and unused Products, as follows:

Full Price.
Products purchased at full price are eligible for return for a full refund if returned within 28 days from the date that the Product was delivered to you.

Promotions.
Products that are purchased with a Promotion are eligible for return for a full refund if returned within 14 days from the date that the Product was delivered to you. These include buy one get one free. Buy one get x% off next item. Does not include any markdowns or sales.

Final Sale & Price Markdowns.
Products purchased on final sale (as further described below) are not eligible for exchange, return or a refund.

Preorder.
Pre Orders placed across multiple cards will be refunded to the same cards used, regardless of the cards being removed from the site, cards expiring, or updated card information.

Your Products must be returned in new and unworn condition, the original packaging, including any boxes, hangers, garment bags, protective coverings in place, and other signature packaging materials, including originally un-tampered Innika hanging and security tags. Other designer packaging such as belts, dust bags, authenticity cards, and leather tags must all be included where provided. All bikini bottoms should be returned with the original liner intact. Innika reserves the right to decline any return without proper sanitary lining. If your order did not include the proper packaging please email heythere@innikachoo.com

Any returned Products which are worn, used, washed, damaged, do not include the packaging materials, soiled, or altered may not be accepted and refunds or credits will not be issued for such returns. 

Refunds or credits will not be processed until the items are returned and inspected by Innika. Refunds are generally processed within 4-6 weeks of when the returned item is received at our warehouse, subject to any shorter refund period which is mandated by applicable law.

For international orders, the costs of gift wrapping, shipping and any import taxes and duties paid are non-refundable.

Innika monitors the number and condition of Products returned and orders cancelled by customers. Repeated returns or cancellations or violations of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your Innika account or future orders being refused.  

Faulty Products.
Customer is required to provide an unboxing video to show that there is indeed a faulty product upon opening of the goods. All items are quality controlled before packing and sending and will be deemed not faulty unless a video is provided. Products that are received damaged or become damaged by a manufacturing fault within 28 days of purchase are considered faulty. Items that become damaged as a result of normal wear and tear are not considered to be faulty. Innika will determine, in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason. 

Damaged or faulty Products will be replaced or repaired, where possible and subject to availability. Where possible we will offer to repair the faulty item. If a Product cannot be replaced or repaired, you are entitled to a full refund within the 28 days.

Late Returns.
At the discretion of Innika, any Product returned outside of the deadline for returns may not be accepted or only accepted for site credit.

Product Colours.
We have made every effort possible to ensure the colors are displayed as accurately as possible. Innika cannot guarantee your computer’s monitor will accurately display the true colour. If you have any questions about the color of an item please contact our customer care prior to placing your order.

Final Sale.
Items Not Eligible for Return or Refund.
All Products that are (i) considered Final Sale as listed below, or (ii) otherwise indicated as “final sale”, are not eligible to be returned, exchanged, or refunded. 

Customized items
Vintage items
Lingerie
Wedding dresses
Special Order Items
Items indicated as “final sale”

If you return or send to Innika any Product that is not eligible for return or refund in accordance with these Terms and Conditions (including, but not limited to items considered Final Sale), any Product that is not listed on the return authorisation from Innika in respect of the respective shipment from you to us, and/or any product that you did not purchase from Innika, we may, without notice to you, retain and dispose of such Product(s) and/or product(s) at our discretion, and refunds or credits will not be issued for such Product(s) and/or product(s). 

Returning goods.
You are responsible for the cost and risk of returning the Goods to Us. If you qualify for a return, we will send you the address for your return based on information you provide.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts.
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

 

Contact us.
If you have any questions about our Returns and Refunds Policy, please contact us: heythere@innikachoo.com