Return Instructions for UK Orders.

 

Returns must be received 14 days from the date of delivery.
Return terms are listed here.
Please read and confirm that your item(s) is eligible for return before proceeding with next steps.

 

Returns fees cost a fixed fee of between £3.50 to £11 for any weight depending on where you are. You'll receive Store Credit or refund *your item only* into your account within 4-6 weeks from when we receive your parcel and it is approved by our team. 

Shipping fees will not be refunded.

Returns must be delivered back within 14 days from the date of delivery.

 

Step 1
Read our returns policy. If your items are eligible for returns, pack the item(s) and their original packaging in a parcel. 

 

Step 2
Register your eligible return here. Once you're done, an email containing your return label will be sent to you.
This is a return label and does not constitute any return approval.
If an item that is not eligible for return is sent back, the customer is responsible for collecting their item(s) from Innika or our third party warehouse at their own cost, so we urge you to check the return terms before sending.

Fill in the following information under product information;

Order ID: (example**) #18000-IC
Weight: 1 piece = 400g
Item SKU code: (example**) M286CTs02WHTE-1
Description: Clothing
Address: Kindly enter your street number into the Address 2 field.

You will be required to fill up all fields before you are able to click on the "calculate shipping cost" button.

 

Step 3
Make payment.

 

Step 4
Print out the return label (you should receive this in your email!) and paste it on the parcel.

 

Step 5
Drop off your return parcel.

If you are in the UK drop off at any Royal Mail or DPD location.
Royal Mail Locations can be found here.
DPD Locations can be found here.

For UK return request issues - feel free to reach out to our third party returns assistance; ReturnHelper at shippinglabel@returnhelper.com.

 

*For return orders, you will be responsible for any return shipping or taxes incurred. We are not responsible for returned items that do not meet policy approval